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Thursday, September 26, 2019, 11:00 - 12:00

Michael Jorgensen, Executive Vice Chairman, National Coalition of Associations of 7-Eleven Franchisees (NCASEF)
Jaspreet Dhillon, Treasure, NCASEF
Rehan Hashmi, Vice Chair, NCASEF

(The speech and Q & A will be in English)

In recent years, small businesses have become organized into multinational chains. The individually owned corner store has been displaced by multinational convenience chains. Although originally an American invention, the convenience store is nowhere near as popular in the US as it is in Japan. In fact, the world's largest chain of such stores, 7-Eleven, with 65,000 stores around the world, is headquartered in Japan. Long a favorite of institutional investors, convenience stores are facing a franchisee revolt and a potential challenge to their so far highly successful business model, which in the case of 7-Eleven requires stores to keep their doors open all day, every day - including public holidays. Franchisees, however, say that while all-night operations may benefit the brand, it comes at great cost - all of which must be borne by store operators.

The debate started in February, when the owner of a 7-Eleven store in Osaka closed his doors at 1:00 a.m. and did not reopen again until 6:00 a.m. Initially, the company headquarters in Tokyo refused to accept his actions but, after six months of highly publicized haggling, the Osaka store owner obtained permission to end all-night operation. In the wake of the Osaka owner's success in renegotiating a key aspect of the franchise agreement, leaders of the organization that represents thousands of 7-Eleven stores in the US have come to Japan on what they say is a fact-finding mission. They say the agreements that US franchisees need to sign demand 24/7 operations, without exception. They also see present franchise arrangements as favoring the franchiser over the franchisee and are hoping in future to be able to opt out of other obligations.

Doors open for TV crews only at 10:15, all others at 10:30. Please reserve in advance, 3211-3161 or on the website (still & TV cameras inclusive). Reservations and cancellations are not complete without confirmation. Livestreaming of press conferences are available on our website (


*Due to space restrictions, please note there will be a limited number of reservations to attend. FCCJ members, including TV cameras, will have priority for the reservation and seating/setting positions and one TV camera for affiliate networks. 会場の都合上、参加人数には上限がございます。ご予約と当日のお席/TVカメラのセッティングポジションにつきましてもFCCJの会員が優先されること、テレビは系列1社1台となりますので、ご了承ください。

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